Best Auto Repair, Lagrange

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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat 7:30AM - 2:00PM
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

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    Stanford Automotive is wonderful! Their customer service is excellent and the ladies in the office are great to deal with. The guys in the shop are through and took the time to explain the repairs to me and the pricing. All in all my first service has made me a lifelong customer of Stanford Automotive.

  • reviewicon

    Great customer service and Terry breaks everything down to you so you understand what's really going on with your vehicle

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    Great friendly service, got us right in and got the problem fixed. Didn't kill us on the price either!

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    I was in a semi vs car accident . Luckily no serious injuries to anyone. Terry and Dana and the whole crew did an amazing job of safely towing my truck and clearing the scene. They worked closely with the police ambulance and fire fighters on scene and with insurance and myself repairing the damage to my truck. They helped make a very stressful experience much better by being friendly, professional , honest and going out of their way to help me. . I highly recommend them for both the towing and repair shop.

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    I was stuck off a I-85 these gentlemen here and Terry went above and beyond and out their way to help me out to get me back home!! I greatly appreciate it gentlemen!! Real good guys and they didn't even overcharge me a bit

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    Works on all our business' trailers and trucks. Great owners. Treat their customers like family.

Call us for service: 706-882-0186

ASE (Automotive Service Excellence)
CARQUEST
Jasper
TECH-NET
World Pac
ASE Master Technician
Certified Auto Repair
Wreckmaster
  • Car Care Aware